Billing/Claims

Claims (Non-Glass or Towing): Know Your Resources

If you’ve experienced a loss, your first instinct might be to call your insurance company, but having a chat with us first can provide helpful insight. At Peterson Insurance Service, we’re here to guide you through the claims process and assist you with making informed decisions from the very beginning.

Why call us first?

Expert Advice: We’ll help assess the situation and determine if filing a claim is in your best interest, potentially helping you avoid unnecessary rate increases.
Guided Support & Claims Submission: We can assist with proper documentation, explain your policy coverage, and walk you through the claims submission process.
Your Advocate: We represent you. Our goal is to protect your interests and help you get the best possible outcome.
Resources: In many cases we can connect you with reputable local repair shops, contractors, or service providers that have assisted other customers in your position.

In the event of an emergency after hours:
You can still take advantage of your insurance carrier’s 24/7 Claim Support Service to report a claim directly to the insurance company’s claims department. By doing so, the carrier can file your claim. However, we still encourage you to contact Peterson Insurance Service as soon as possible. Even after a claim is submitted, our team can provide valuable support, answer your questions, and advocate on your behalf if needed.

Glass Claims

If you need to report a glass claim, many insurance carriers have separate contact numbers or dedicated services for glass repair or replacement. You can typically find this information on the back of your auto ID card or within your carrier’s mobile app.

For your convenience, we’ve provided glass claim contact numbers for several of our carriers on this page. If you're unsure where to start or need further assistance, feel free to call us—we're here to help guide you through the process.

Roadside Service

Need a tow or roadside help? Many insurance carriers offer dedicated contact numbers for roadside assistance, which are often different from their regular claims lines. You can usually find this information on the back of your auto ID card or in the carrier’s mobile app.

For your convenience, we’ve also listed roadside assistance numbers for several of our carriers on this page. If you’re unsure who to call or can’t find what you need, don’t hesitate to give us a call—we’re happy to help point you in the right direction.

Pay a Bill

Many of our insurance carriers offer convenient payment methods, including EFT (Electronic Funds Transfer), e-check, and credit card. Fast, online payments help ensure you avoid coverage lapses and save you time.

If you have any questions about your bill, need assistance with making a payment, or would like to update your payment options, give us a call! We have also provided contact numbers for several of our carriers on this page, in case you need after-hours support.

Select your insurance provider below for information